Operation
Fiber Telecom has a flagship that we proudly show, the customers support service.
For us, customers are not a code or a ticket number, they are real people with their own name. All details are clearly registered in our CRM which immediately puts them in contact with a specialized technician who perfectly knows the customer and the services that are provided to him.
The helpdesk service team guarantees to our customers a qualified response able to identify any problem from the first contact, defining the actions and the times for service recovery.